HOUSE RULES:
1. No Pets: For the comfort and safety of all our guests, pets are not allowed in the apartment.
2. No Smoking: To maintain a fresh and clean environment, smoking is strictly prohibited inside the apartment.
3. Guest Approval: Please obtain prior approval for any outside guests. Unregistered guests are not permitted to stay overnight.
4. No Events or Parties: To respect our neighbors and community, events or parties of any kind are not allowed.
5. Quiet Hours: We kindly ask you to keep it down during 10PM and 8AM. Music, TV, or any other source of noise to be kept to a respectful volume level. Please also keep it down in the hallways.
CANCELLATIONS:
Cancel up to 30 days prior to arrival to get your full deposit back. Any paid amounts will not be eligible for a refund if you cancel within less than 30 days before your check in date. If you have any concerns, talk to us.
GUEST RESOLUTION AND REFUND POLICIES:
We understand that issues can arise, though they are never intentional. Our commitment is to resolve any problem within 2 hours. If we are unable to resolve an issue such as cleanliness, plumbing, utilities, Wi-Fi, or missing amenities, we will offer a discount according to our refund rules table (available upon booking).
Any unresolved issues that significantly impact your stay may be eligible for a partial refund or other accommodations, determined on a case-by-case basis.